There are no shipping/delivery charges.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

1. What is cash on delivery payment option?
Cash on Delivery is a mode of payment provided by Jouel where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

2. Is there any extra charge to be incurred due to Cash on Delivery?
We do not charge any extra amount for COD service.

3. What are the other terms and conditions for Cash on Delivery?
Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

4. What are the other terms and conditions for Cash on Delivery?
Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

5. How do I cancel my order if I have ordered through Cash on delivery?
You need to call on 8815663281 or email us at shobhna0714@gmail.com to cancel your order, but note that the order can be cancelled only before shipping.