Shipping Policy

SHIPPING INFORMATION

SHIPPING INFORMATION – INDIA

We offer free shipping in India. All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm IST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm IST are processed the next business day.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization will require additional time and will be shipped in 10 working days.

For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

DELIVERY METHOD:

Orders shipped are delivered within 7-10 business days. In rare cases, a slight delay might be caused due to any govt. interventions or natural causes, etc.

SHIPPING CHARGES:

Standard Shipping – We offer free shipping in India.

PLEASE NOTE:

Orders delivered to remote areas might have an additional charge.

Orders to Jammu & Kashmir and North Eastern states might have additional charges and might take longer than usual to get delivered.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 7 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us at customercare@jouel.in, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

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