Return Policy

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

jouel.in is totally committed to customer satisfaction. Please email us at info@jouel.in for any queries/ grievances.

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it is received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-15 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products sold by www.jouel.in qualify for free exchange or replacement within 7 days from the date your order ships. Products are eligible for exchange or replacement only on account of manufacturing disorder. The product must be in its original condition, unused and in its original packaging. If we do not receive your return package in its original condition, a service charge of Rs. 1000 will be deducted.  We do not refund any freight or shipping charges. This policy applies for domestic orders only.

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

EXCEPTIONS

Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at  or email us at info@jouel.in and we will be happy to assist you.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

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